Case Study

Tax Brake buys tax liens in all counties of a single state.

They pay off others’ seriously delinquent property tax bills to counties.  Counties get their taxes and in exchange, the investor gets a lien, earning interest, on the property & takes over collection responsibility. Foreclosure is the final step of the collection process. 23 states’ counties sell tax liens to collect delinquent tax revenue. The other states’ counties handle the collection process themselves, all the way through to foreclosure. 

Title Needs

Foreclosure title searches across all counties of a single state are needed to begin the foreclosure process.

Problems

How to handle & manage all the steps in getting searches and their custom-search-form filled out for each.

a. Handling numerous emails each month, between multiple search vendors across multiple counties: Orders, confirmations, status inquiries, deliveries, questions, answers, invoice delivery & invoice questions.

b. Tracking of everything by spreadsheet means data entry, error, omission, backlogs, lost files, occasional dropped ball and losing money.

Discovery of TL

We met the owner at a tradeshow and followed up by email and phone, encouraging them to see a demo.

a. The boss and head processor saw a demo and love the time it could save them, giving them automatic organization of everything.

b. Gave the boss assurance that if his processor was unavailable, he still had access to everything and the process was easy so even he could handle it. He loved this transparency.

Growth

TL set their custom search specs and they began using TL to manage 100% of their search volume right away using Title Leader.

Results

Now their work continues to grow and we love them as a user.

Why had they been forced to manage title manually?

There has never before been automation of title management & fulfillment for them, or TL’s other user groups. Now, Title Leader unlocks unheard of productivity. Simple automation of a complex and mandatory process. Finally.