Case Study

NAR Solutions & The Graham Law Firm work together to serve both tax lien investors and local governments with the collection of property taxes.

When counties cannot collect property taxes, they sell the tax bills to investors. The counties get the tax funds they are due, and the investor gets a tax lien (in 1st position) on the property. The investor assumes all collection responsibilities. A foreclosure lawsuit can be the last step of the collection process.

Title Needs

Foreclosure title searches in all counties of many states.

Problems

a. Ordering hundreds of searches per year, from many vendors, in many states.

b. Exchanging hundreds of emails with vendors – for confirmations, order clarification, status updates, problem resolution, delivery of hundreds of search PDFs, invoices, invoice corrections and payment discussions.

c. Tracking all orders by spreadsheet meant data entry, error, omission, backlogs, lost files, and the occasional but inevitable dropped ball & unhappy client.

d. Storage of all searches on their network, slowing down performance, and causing continual e-storage expansion and upgrades for speed.

Discovery of TL

We met them at a trade show, and encouraged them to see a demo.

a. The boss was interested and asked his team to see a demo.

b. Head paralegal instantly saw the time and effort that would be saved. Loved it.

c. She also loved that all completed work was auto-received, numbered & stored OFF-site, in one location.

d. Staff was glad to eliminate hundreds of emails that clogged their inboxes.

Growth

After approving residential pricing in each state they work in, they started using TL immediately to manage all their work. First order: Dropped in a spreadsheet of 700+ parcels and off they went.

Results

Smooth operations for them on all orders, from 1-search deals to over 1,000. No more email circus. No more strain on their network. No more tracking nightmare. Excellent customer service by them to their customers. Regardless of volume, TL simplifies your title process.

Why had they been forced to manage title manually?

There had never before been automation of title management & fulfillment. Until now. Title Leader unlocks unheard-of productivity. Simple automation of a complex and mandatory process. Finally.